Kokkorokko

Help & FAQ

The honest answers, the way we'd tell a neighbour

Country chicken, raised slow in real villages and brought to your kitchen the same day. Here is everything customers ask us most — plainly, with nothing hidden.

Where do you deliver?

We're delivering across a growing handful of Hyderabad neighbourhoods and Rajahmundry, and we're walking outward village by village. Pop your pincode into the app — if we're not at your door yet, we'll say so honestly rather than promise what we can't keep.

How long does delivery take?

About 45 minutes from the moment you order, in our serviceable areas. Your bird is cut and cleaned to order only after you place it, so it reaches you fresh — not sitting on a shelf.

How do I pay?

Right now it's cash on delivery — pay our delivery partner when your chicken arrives. UPI and card payments are coming soon; the app will switch them on the day they're ready. Either way, the price you see at checkout is the price you pay — delivery fee included, no surprises.

Is there any tax added?

No. Fresh, unprocessed country chicken is exempt from GST, so there's no tax line on your bill. What you see is the whole of it.

Our quality promise

Every bird is free-roaming, village-raised on grain and forage — never battery-caged. It's weighed in front of the counter camera, cut to your choice, and packed cold. If what arrives isn't right, tell us and we'll make it good.

Can I cancel an order?

Yes — right up until the shop starts cutting. While your order is still placed or confirmed, you can cancel it in the app in a tap. Once Imran bhai picks up the knife and your bird is being prepared, we can't stop it — but call us and we'll do our best to help.

How do refunds work?

For cash on delivery, nothing is charged until your order is in your hands, so a cancelled order means you simply pay nothing. Once online payments are live, any refund for a prepaid order travels back the same way it came — through the payment gateway to your account — and arrives on the gateway's usual timeline.

Still need a hand?

Write to us at mkreddy.kalathuru@gmail.com — a real person reads every message, and we answer like neighbours, not a call centre.